Went in for the first time as I have just recently purchased a used Volvo. I went to Ming's because of the great reviews, the friendliness I experienced on the phone, and my car, with its previous owner, was regularly serviced there for the last 10 years. I went in to replace the headlights with an after market brand and replace a front headlight washer cap. One headlight did not fit properly so I decided to (after both had been installed ) to send both of them back and try a restoration kit instead (which they also do there, but I did on my own and they came out great. 3m Kit). The other piece they could not replace, I needed something more that was thought to be had by the Volvo parts dept., but turned out it was the wrong part and the other was not available. Wayne made sure that I got a safety inspection as I am driving to Alaska. They went above and beyond helping me out, giving me information on what to fix with my car, giving me information on the history ( I had the previous owners permission- privacy is respected here) and all this they ended up doing for free as nothing technically got done, but they certainly did a lot of work. I wanted to pay for their time. The takeaway- I wish this shop was going to be where I live in Alaska. I trust these guys and felt very well taken care of. Highly recommend!